Welcome to your business’ new powerhouse
Cognizant’s delivery Center in Vilnius
Vilnius delivery center
Vilnius’ vigor can transform your business and speak your language
Start your journey by clicking the arrows.
How we work
Close to you, close to clients, close to business
Distance matters. Cognizant Baltics and its 400+ employees have since 2007 not only delivered services in Scandinavian languages, but also improved clients’ processes, over and over again. The key? Dedicated people who understands the business in your region. This is how we do it:
Achieve more, perform better, do new things—we make it happen
With 9 years of experience Cognizant Lithuania provides efficient and high quality support for all fields of operations and IT to Scandinavian Finance and Insurance businesses.
Our focus is on long term competency development and training of our employees. The unique combination of IT and BPS and our continuous focus on improvements through automation, robotics and process optimization make us the leading delivery center of business challenges working in Norwegian, Swedish, Danish and English.
The end customer is at the core of what we do. We focus on excellent execution and continuous improvements along the whole customer journey.
How can shared operations and Cognizant’s expertise help you?
It’s tough out there. Competitors with smart business models, high client expectations, and an ever-changing technology landscape continue to set new challenges, while daily commitments, strict regulations, and legacy systems act as constant hurdles. Overcome these obstacles and realize your true potential by teaming up with Cognizant’s Vilnius team.
Our Vilnius team solves complex business challenges through well-established and proven processes. Partnering with us ensures greater efficiency, higher quality of work, and the constant improvement of processes. All this will drive your digital transformation, and pave the way for increased customer satisfaction.
- Becoming a client
- Being serviced as a client
- Claiming in case of benefits
- Coming to the end of the contract
The customer journey is at the center of all the work we do.
We address and manage all or parts of the journey that your customer goes through as a client:
Alina sees the benefits in being part of the entire customer journey to create a better customer experience in combination with local language skills.
Ongoing cost savings. With business processes and IT services, we help you achieve significant savings in the short term, while also focusing on continuous improvements across the entire contract lifecycle.
End-to-end responsibility. Our full service offering – from clarification definition and assessment, through current and future state definitions, all the way to implementation will help you to concentrate on your digital future while knowing the process is in good hands.
Business transformation. We help companies conceive, develop and implement new business models as the foundation for measurable growth.
Cognizant was named a leader in Business Transformation by Forrester to bring solutions to clients which are innovative, consistent, and complete. We know that reducing costs, improving customer experience, and revenue growth are the top three drivers for todays business transformation projects.
Service center experts share their thoughts
How far can we reach when it comes to efficient, smart and cost-effective solutions for service centers? How can we deliver the service, knowledge and linguistic ability, which fully meets the demanding customer’s expectations of service? And how can you at the same time achieve significant cost savings? What is the analysis behind the decisions, and how can a shared service center become a strategic approach for a more efficient digitalization process?
Find out more about how other companies are facing these challenges by viewing the recording from our event on Next Generation Shared Services.
Telia's customer focus
CHARLOTTA GAMNIS, Head of Service Management at Telia, says that customer satisfaction should be no. 1 focus. Why? Because it is your customers and stakeholders that actually promote your business. To achieve it, you need to measure customer satisfaction, follow up on feedback, establish a support concept, and continuously improve. But remember: even if it is a lot about technology and processes, it is still a peoples’ business, making employee satisfaction a fundamental building block to succeed.
A new way to work Storebrand
HEIDI SKAARET, COO at Storebrand, took part in establishing the center in Vilnius from the very start. In 2015, Storebrand decided to take the services to a new level via Cognizant, in order to enhance customer experience and achieve cost-efficiency. Now, Storebrand enjoys a wide range of services from Cognizant in Vilnius. Heidi describes it as an accelerator for cost reductions, digitization and innovation, allowing Storebrand to come closer to customers, market and growth opportunities.