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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

The future of infectious disease

Explore new technologies and significant changes required for predicting, averting and mitigating future pandemics.

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BETTER OUTCOMES, IMPROVED EXPERIENCE


The healthcare industry is transforming with expanded services beyond office visits. New virtual care options offer care that’s easy to find and accessible—whether in person or online.

New care models shaped by responses to the pandemic are speeding the shift toward on-demand care. Gaining value of this ‘new normal’ requires keeping consumers and caregivers safe, healthy and connected, while building new digital capabilities that will serve members and patients in a profoundly reshaped industry.

WHITEPAPERS
AI at your service: Modernizing the payer contact center

AI has become critically important for players in the healthcare sector, enhancing the consumer experience across health plan contact center touchpoints.

PERSPECTIVES
How to optimize returns from investing in healthcare interoperability

The new healthcare interoperability rule creates opportunities for payers to reinvent member experiences and create new value propositions.

 

PERSPECTIVES
Detecting diabetic retinopathy with AI

New applications of AI in the form of deep learning are helping healthcare practitioners detect diabetic retinopathy earlier and more accurately, enabling practitioners to overcome the barriers to reaching more diabetic patients and provide regular screening worldwide.

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OFFERINGS

DELIVER SEAMLESS VIRTUAL CARE

Cognizant can help you accelerate your shift to virtual care. Mobile first, cloud native, data driven and cost efficient, our offerings can be deployed separately or in combination for comprehensive and seamless virtualization.

  • Care@Home

    END-TO-END SEAMLESS EXPERIENCE

    Increased demand for virtual, personalized care interventions and high-touch engagement are accelerating a “digital first” approach to care. Cognizant’s Care@Home offering includes:

    • Advisory Services. Strategy, planning, vendor analysis and  evaluation
    • Web-based, Scalable, Omnichannel Patient Engagement. Digital triage, video visits, remote monitoring and messaging
    • Flexible, Intuitive Conversational AI Platform. Enable personalized care with digital health assistant and conversational AI 
    • Fully U.S.-Qualified Nurse Coaches for Engagement and Care Coordination. Utilization management, remote patient monitoring and case management
  • COGNIZANT INTEROPERABILITY SOLUTIONS

    SECURE DATA ACCESS AND EXCHANGE

    Health data interoperability is a prerequisite for truly effective virtual care delivery. Meet compliance deadlines and requirements—and then go beyond them—to improve member experiences, reduce costs and create new services. 

    Cognizant Interoperability Solutions include:

    • Advisory Services. Enable assessment, planning and implementation support of products and custom solutions as well as ongoing monitoring and testing
    • Interoperability Adapter. Integrate and convert data to the HL7® FHIR® standard in real-time 
    • Privacy and Consent Engine. Support and manage consent, enforce privacy requirements, audit privacy and consent records
    • API Gateway. Deliver data access APIs and enable SMART on FHIR® for on-demand access to data
    • Interoperability Data Hub. Create an enterprise master patient index (EMPI), and make data from administrative and clinical systems available at scale
  • AI & MACHINE LEARNING-BASED CARE AND DISEASE DETECTION

    PREDICT, TRACK AND RESPOND FASTER

    AI and machine learning technologies can help predict, track, respond and treat illness in near real-time. Plan for outbreaks more effectively, discover the best interventions and determine when to administer them. Optimize resource allocation, identify high risk patients and minimize staffing and scheduling inefficiencies.

    Cognizant’s AI & Machine Learning-Based Care offering includes:

    • Cognizant Learning Evolutionary AI™ Framework. Accelerate outcomes with high performance and accuracy. Stay ahead of market changes and anticipate consumer demand
    • Population Data Repository. Track community data, interventions and outcomes
    • Personal Customer Journey AI. Trace, track and predict risk
    • Personal Data Repository. Enable member digital halo, human-centric data

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TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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